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Customer Service Agent

Nairobi, Kenya
Company Details
Industry: Electrical/Electronic Manufacturing
Description: For many years, Royal Mabati® has supported many clients succeed through our varied solutions and products. We are a multinational company that primarily deals with roofing materials, starting out with a factory in Nairobi since our inception in 2005. Today, we’re one of the leading manufacturers of roofing products with over 10 distribution centers across Kenya. The strict implementation of state of the art manufacturing facilities, product testing, organized back office, thorough training, field supervision, research & development allows us to ensure the integrity of our product and the satisfaction of our consumers. Our Mission To provide timely, quality and affordable roofing solution by constant creativity. Our Vision To proactively establish ourselves as the benchmark of customer satisfaction. Core Values We are customer maniacs! Our sales teams and technical support centers listen and respond to the voices of their customers. We deliver 100 champs with a yes. Believe in People - trust in position intentions, encourage ideas from everyone and actively develop workforce that is diverse in style and backyard. Recognition - We find reasons to celebrate the attachments of others and have fun doing it. Coaching and Support - We coach and support each other, first by focusing on what we appreciate then how we can be even more effective. Accountability - We do what we say, we are accountable, we act like owners. Execution excellence - we beat year ago results by continuously improving and innovating. We follow through with daily intensity. Positive energy - We execute with positive energy and intensity. We deplore bureaucracy and ineffectiveness that comes with it. Team work - Through constructive debate no matter where we are physically we can always realize virtual team work.
Job Description

As the Customer Service Agent, you will be tasked to solve and deal with customers' complaints and concerns before and after sales have been done.

Key Skills & Qualifications:

  • Handle and resolve walk-in customer inquiries and complaints professionally. Process daily sales orders and ensure timely updates until dispatch.
  • Respond to customer queries and provide accurate order progress updates.
  • Resolve complaints efficiently, offering the best solutions to enhance satisfaction.
  • Identify and escalate priority issues or problematic clients to the team leader.
  • Build and maintain strong customer relationships by addressing concerns with care.
  • Generate and submit reports for accountability and performance tracking.
  • Support the sales team by assisting new customer acquisition and order processing.

Key Competencies

  • Excellent Organizing and prioritizing skills required.
  • Extremely detail-oriented, attention to accuracy.
  • Strong written, verbal, and interpersonal communication skills required Information management skills.
  • Ability to work well independently, and as part of a team.
  • Ability to multi-task, Problem-solving skills.
  • Computer proficiency in Word, Excel, Power Point, Microsoft.

Application Deadline: 28th February 2025

Education: Degree, Diploma
Employment Type: Full Time
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