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Telesales Representative

Nairobi, Kenya
Company Details
Industry: Consulting
Description: Frank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity.
Job Description

Seeking an experienced Tele Sales representative to attract new clients, win new accounts, and maximize profitability within his / her territory. Candidates will work prospects through the entire sales cycle, including developing new leads, educating prospects, and turning interested potential customers into long-term customers.

Duties & Responsibilities

  • Contact potential or existing customers to inform them about a product or service as well as initiating sales
  • Answer questions about products and the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take orders and forward to front office for processing in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Asking questions to engage customers and keep the conversation going
  • Gathering and documenting customer information, payment methods, purchases, and reactions to products.
  • Keeping up to date on all products and informing customers of new products.
  • Do any other duty assigned to you by management.

Minimum Qualifications/Requirements & Skills

  • Bachelor's degree in business, communications, marketing or a similar field.
  • At 3 years works experience with a proven track record.
  • Track record of over-achieving quota
  • Experience working with CRM and telephone systems
  • Familiarity with different sales techniques and pipeline management
  • Computer use competency
  • Strong communication, negotiation and interpersonal skills  Self-motivated and

Key Competencies

  • Confidence
  • Competitive attitude
  • Conversational/interpersonal skills
  • Able to work independently
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
Education: Degree, Diploma
Employment Type: Full Time

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