DUTIES AND RESPONSIBILITIES
Cash Handling & Transactions:
- Accurately process cash, credit, and debit card transactions, ensuring all payments are recorded correctly.
- Ensure all cash is handled securely and according to company procedures, balancing the till at the start and end of shifts.
- Process refunds, exchanges, and voids, maintaining accurate records of all financial transactions.
Customer Service:
- Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
- Handle customer complaints and concerns tactfully and effectively, ensuring the best resolution for both the customer and the business.
- Actively listen to customers and respond promptly to queries related to payments, menu items, or services.
- Assist customers with gift certificates, loyalty programs, or special promotions when applicable.
Cash Register Maintenance:
- Maintain the cash register in a clean, organized, and fully stocked condition, ensuring ease of use and accuracy.
- Ensure that all transactions are completed smoothly and without delay, contributing to an efficient checkout process.
- Monitor and report any issues or malfunctions with the cash register and other equipment.
Sales Support & Reporting:
- Assist in sales support by keeping track of cash flow and providing necessary documentation to management as needed.
- Support the management team with daily sales reporting, ensuring all figures are accurate and reflective of transactions made during the shift.
- Monitor inventory levels for any products or services that are billed through the cashier, communicating with the relevant departments for restocking when necessary.
Compliance & Security:
- Adhere to all company policies, particularly those related to cash handling, security, and safety procedures.
- Ensure compliance with local laws and regulations, particularly those related to financial transactions and customer privacy.
- Prevent fraud by verifying identification for credit card transactions and monitoring for suspicious activity.
Team Collaboration:
- Work closely with other team members, including waitstaff, kitchen staff, and managers, to ensure smooth operation during busy periods.
- Assist in the training and mentoring of new cashier staff or junior team members, promoting teamwork and a positive work environment.
- Collaborate with other departments to ensure that customer orders are processed and billed correctly.
Administrative Duties:
- Maintain accurate records of transactions, receipts, and other financial documents for management review.
- Prepare daily cash reports and hand them over to the accounting department at the end of the shift.
- Assist with the preparation of financial documents for audits when requested.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- CPA 2 and above
- Previous experience in a similar role in the hospitality industry is preferred.
- Strong communication and interpersonal skills.
- Excellent leadership potential and a high level of professionalism.
- Presentable appearance with excellent customer service skills.
- Ability to handle cash responsibly and work in a fast-paced environment.
- Ladies are encouraged to apply.
Salary: KShs. 35,000 - KShs. 40,000
Education: Degree, Diploma
Employment Type: Full Time