Key Responsibilities

• Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Groups & Events Manager and all sales associates.
• Constantly gather, understand and apply the knowledge of food, beverage, technical equipment and inter-departmental procedures to the sales and planning process with the client.
• Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
• Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
• Prepare all information-sharing communiqués to the client and to other hotel departments precisely and thoroughly and update that information on a timely basis.
•  Assume responsibility for all final preparations prior to the event and on the day of the event to ensure client satisfaction in line with the details of the planning process.
• Complete all reports on a timely basis as requested by the Groups & Events manager. 
• Maintain orderly event files recording all vital information on proper departmental forms should another team member be called upon to assist or should an issue following the event need to be substantiated.
• Bid a fond farewell to all event clients with a personalized letter of appreciation and complete follow up on all outstanding balances.
• Cross Sell other Kempinski Hotels as appropriate.
• Live and achieve the Kempinski Sales Vision.
• Follow up all enquiries within 24 hours of receipt and trace and follow up all past, potential and current client files on a regular basis.
• Follow all department guidelines on the outlining and collection of advance deposits and final payments OR the clear arrangements for credit accounts with the Credit Manager.
• Assist other professional sales team members with overall team efforts to secure business and to produce all events to meet the expressed wishes and expectations of the client.
• Meet and exceed personal monthly, quarterly and/or annual sales goals and to assume partial responsibility for the creation of those goals.

Skills, Knowledge and Expertise

• Minimum two (2) years Sales and / or Operations experience in a 5 star hotel 
• Ability to quickly adapt to a constantly changing market with a revenue positive effect
• Be proactive in achieving Groups & Events revenue goals
• Analytical approach to problem solving and demonstrated ability to “think outside of the box”
• Negotiation and selling skills 
• Knowledge of food and menu preparation, service and presentation as well as pricing and cost strategies