DUTIES AND RESPONSIBILITIES

Recruitment & Onboarding:

• Lead the full-cycle recruitment process including job postings, sourcing, screening, interviewing, and selecting candidates for various roles within the organization.
• Develop and implement effective recruitment strategies to attract top talent in the hotel, tours, and travel sectors.
• Oversee the onboarding process, ensuring new hires are effectively integrated into the company culture and equipped for success in their roles.

Employee Relations:

• Foster a positive and productive working environment by managing employee relations and resolving conflicts promptly and effectively.
• Provide guidance and support to managers and staff on employee issues, performance management, and grievance resolution.
• Ensure compliance with labor laws and company policies, and handle any disciplinary actions or employee terminations when necessary.

Performance Management:

• Develop and implement performance management systems that support employee growth and organizational objectives.
• Work with department heads to set clear performance expectations and conduct regular performance appraisals and feedback sessions.
• Provide coaching and support to managers to enhance team performance and address performance-related challenges.

Training & Development:

• Identify training and development needs across all departments, and work with external vendors or in-house trainers to design and deliver appropriate learning programs.
• Ensure that employees have access to relevant skills development opportunities to promote personal and professional growth.
• Promote a culture of continuous learning and professional development within the organization.

HR Administration & Compliance:

• Ensure adherence to HR policies, labor laws, and industry regulations to mitigate any legal or compliance risks.
• Maintain accurate and up-to-date employee records, including contracts, performance evaluations, and other HR documentation.
• Oversee payroll processing and ensure the timely and accurate submission of employee benefits and deductions.

Employee Engagement & Retention:

• Implement strategies to enhance employee engagement and morale, including organizing team-building activities, surveys, and feedback initiatives.
• Develop and maintain programs that support employee wellness, work-life balance, and job satisfaction.
• Monitor turnover rates and implement retention strategies, identifying and addressing key reasons for attrition.

HR Reporting & Analytics:

• Regularly report on HR metrics and trends, including recruitment efforts, employee turnover, and performance management data.
• Analyze and interpret data to provide actionable insights that contribute to the improvement of HR processes and business outcomes.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Human Resource Management (HRM) or a related field
• CHRP is an added advantage
• A minimum of 5-8 years of progressive experience in a senior HR role within the service industry (preferably in the hotel, tours, and travel sectors).
• Proven track record in full-cycle recruitment, from sourcing to onboarding.
• Strong experience in managing employee relations, performance management, and HR compliance.