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Growth Campaign Manager - Digital Financial Services

Nairobi, Kenya
Company Details
Industry: Electrical/Electronic Manufacturing
Description: M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR… M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. Each 8W battery powered-system comes with three lights, mobile phone-charging and a solar powered radio. Customers can now opt for a 20W system with digital TV. As of July 2016, M-KOPA has connected over 400,000 homes to affordable solar power. Current customers will make projected savings of US$ 300 Million over the next four years. M-KOPA’s customers will enjoy 50 million hours of kerosene-free lighting per month. Total employment created in East Africa is 2,500. In March 2016, M-KOPA emerged boldest at Financial Times Arcelor Mittal- Boldness in Business Awards in the Developing Markets category. In February 2016, M-KOPA was recognised as the Best Mobile Innovation for Emerging Markets at the Global Mobile Awards. In 2015, M-KOPA was recognised by Fortune Magazine as one of the Top 50 Companies Changing The World and won the Zayed Energy Future Prize. M-KOPA has also won the 2014 Bloomberg Pioneer Award and 2013 FT/IFC Excellence in Sustainable Finance Award.
Job Description

In this role, you would be responsible for:

  • Developing and executing growth campaigns. You will create and manage weekly growth campaigns. You will identify key customer segments and tailor campaigns to suit them. And you will utilize various marketing channels, including SMS, in-app notifications, and social media to execute campaigns.
  • Conducting A/B testing. You will plan and conduct A/B tests to optimize campaign performance and identify areas for improvement. You will analyze and interpret test results to make data-driven decisions and iterate on campaign strategies.
  • Tracking and analyzing campaign results. You will define the core campaign metrics needed to achieve growth objectives and KPIs. You will monitor and measure the effectiveness of growth campaigns against those metrics. You will prepare and present campaign performance reports to stakeholders, providing actionable insights.
  • Optimizing customer journeys. You will utilize customer data and insights to identify pain points and opportunities in the customer journey. You will propose and implement improvements to existing customer journeys to improve conversion rates.
  • Collaborating with cross-functional teams. You will work closely with the marketing, product, commercial, customer care, and data analytics teams to align campaign strategies with broader business objectives. You will leverage customer feedback and data to improve overall conversion rates.

Your application should demonstrate:

  • 3+ years working in relevant roles
  • Proven experience in developing and executing growth campaigns. Experience in B2C companies is a plus!
  • Proficiency in A/B testing methodologies and campaign optimization techniques
  • Familiarity with marketing automation platforms and customer segmentation strategies
  • That you are extremely results-focused and are a self-starter, with excellent decision-making and problem-solving skills
  • A proactive and creative mindset to explore new approaches
  • Ability to work with diverse, distributed teams across multiple countries
  • Strong interpersonal, communication, and collaboration skills
  • We are looking to fill this position in both Kenya and Nigeria. If you are based in Kenya, you must be fluent in Kiswahili; if you are based in Nigeria, you must be fluent in Pidgin and preferably also least 1 local language.
Education: Degree, Diploma
Employment Type: Remote

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