Posted:6 hours ago
By:Hiring Kenya
Company Details
Industry:
Leisure, Travel & Tourism
Description:
Every day, over 2 000 &Beyonders set out to leave our world a better place by delivering an extraordinary guest experience. We have shared this ethos, of caring for the land, wildlife and people, since our inception in 1991; where a humble pledge was made in Africa and, now, applies to three continents.
,
Whether you want to travel to Africa, Asia or South America, we are on standby to share our vast knowledge of expertise, and help you tailor-make a journey that is rare, exclusive and extraordinary
Job Description
KEY OUTPUTS:
- Constant, consistent interaction and clear communication with colleagues, agents, operators' guests and suppliers, telephonically and via email.
- Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
- Managing the reservations process including handling of bookings from quote to finalizing, including invoicing and preparation of travel documents
- Ensuring turnaround times are strictly adhered to according to standard operating practices
- Proactive selling of products and services ensuring the best possible itinerary for the guests
- Assisting and advising customers who may be choosing from a variety of travel options.
- Sorting out any issues that may arise with bookings or reservations.
- Saturday duty on a rotation basis
- Public Holiday duty on a rotation basis
- Backup for colleagues when they are away from the office
- Expanding product knowledge through attending training sessions
- Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife
- Providing support to customers who may need to amend or cancel a reservation.
KNOWLEDGE REQUIRED:
- A good knowledge East Africa as a destination.
- An in-depth geographical, logistical and product knowledge of East Africa
- Good understanding of delivering excellent service to agents/guests
- An in-depth knowledge of Tour plan or a similar booking system
- A willingness and aptitude to learn
- Good organizational ability
- Lateral thinking ability
- Initiative
PREVIOUS WORK EXPERIENCE REQUIRED:
- Minimum of 4 – 6 years previous tour consulting experience required
Education: Degree, Diploma
Employment Type: Full Time
