ABOUT THE OPPORTUNITY AND RESPONSIBILITIES

The Core Banking System Administrator is responsible for managing, maintaining, and optimizing the core banking system to ensure its reliability, performance, and alignment with business requirements. This role involves handling system configurations, troubleshooting, performance tuning, and providing technical support to ensure seamless banking/investment operations.

Key Responsibilities:

System Administration and Maintenance

• Setup, configure, and maintain the core banking system and associated applications.
• Monitor system performance, troubleshoot issues, and apply updates or patches as needed.
• Ensure system availability, reliability, and security by implementing best practices and monitoring tools.

Support and Troubleshooting

• Provide technical support to end-users and resolve incidents related to the core banking system.
• Collaborate with vendors and internal teams to troubleshoot and resolve complex issues.
• Create and maintain documentation for system configurations, troubleshooting procedures, and support processes.

System Optimization

• Perform regular system audits to identify inefficiencies and areas for optimization.
• Proactively recommend enhancements and upgrades to improve system functionality and performance.
• Ensure proper capacity planning to handle growth and scalability of the system.

Security and Compliance

• Implement and enforce security measures to safeguard sensitive banking data.
• Ensure compliance with regulatory requirements and organizational policies related to IT and core banking systems.
• Conduct regular backup and disaster recovery drills to ensure system resilience.

Collaboration and Stakeholder Management

• Work closely with business units to understand their needs and align the system configuration accordingly.
• Liaise with software vendors for system enhancements, troubleshooting, and contract management.
• Train and guide users on system features, updates, and best practices.

Project Support

• Participate in system integration projects, ensuring smooth deployment and minimal disruption to banking operations.
• Assist in data migration, testing, and implementation during system upgrades or replacements.
• Contribute to the development and testing of new modules or features.

WHO WE ARE LOOKING FOR:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Relevant certifications in system administration or banking systems preferred.
• Minimum 5 years of experience in IT system administration, with at least 2 years managing core banking systems.
• Hands-on experience with Mifos (Fineract) CBS desired.
• Familiarity with database management (Oracle, SQL Server, Mysql), server administration, and networking fundamentals.
• Familiarity with Java

Skills and Competencies:

• Strong technical knowledge of core banking systems architecture and functionality.
• Proficiency in system scripting and automation (e.g., PowerShell, Shell scripting).
• Solid understanding of IT security, backup, and disaster recovery principles.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong communication and documentation skills.

Certifications (Preferred):

• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, Oracle Certified Professional).
• ITIL Foundation certification.
• Certifications specific to Mifos core banking system.

Key Performance Indicators (KPIs) (key):

• System uptime and availability metrics.
• Mean Time to Resolution (MTTR) for incidents.
• User satisfaction scores for system performance and support.
• Compliance with backup, security, and regulatory requirements.

WHAT YOU’LL GET

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

• Competitive salary, and potential Performance-based bonus
• Incredible company culture, with opportunities for learning and growth
• Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion 
• Ability to make a significant social impact to your community
• Health insurance for self and family
• Staff savings and provident fund, negotiated bank rates for long-term employees
• Generous annual leave, parental leave, and sabbatical options.