­­­­Position: IT Support Engineer

Date posted: 2025-01-14

Industry: other

Employment type: Full Time

Experience: 2 to 3 year               

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring IT Support Engineer

Location: Dubai, UAE

Type: Full-Time

We’re hiring an experienced IT Support Engineer to join our team in Dubai!

Full job description

IT Support Responsibilities

• Technical Support
• Provide first-level support for hardware, software, and network issues.
• Respond to and resolve user requests via ticketing systems.
• Escalate complex problems when necessary.
• Hardware and Software Maintenance
• Install, configure, and update IT hardware (desktops, laptops, CCTV).
• Manage software installations, updates, and security patches.
• Perform routine system maintenance to prevent issues.
• Network and System Administration
• Monitor and troubleshoot network performance for stability and security.
• Support LAN, WAN, Wi-Fi, and VPN setups.
• Assist with server and virtual environment management.
• Data Backup and Security
• Manage data backups to protect critical information.
• Enforce company security policies, including antivirus and firewall configurations.
• Perform regular updates to maintain system security.
• Documentation and Reporting
• Record support activities, solutions, and procedures.
• Maintain IT documentation, including FAQs and user guides.
• Submit reports to the IT Manager on activities, issues, and system performance.
• Inventory Management
• Track and manage IT equipment inventory for accurate asset records and future upgrades.