Overview: 

• The Deputy Director GSC Systems role is integral to the IRC's efforts to optimize its supply chain and operational efficiency through the effective adoption and use of (Integra) Microsoft Dynamics 365 and other GSC systems as needed. Positioned within the Global Supply Chain Team, this role is focused on facilitating the comprehensive adoption of Microsoft Dynamics 365 and other GSC Systems across IRC's global operations. The Deputy Director GSC Systems is responsible for ensuring that the technical components of the GSC System including system enhancement, bugs resolution and reporting systems are effectively managed to meet the organization’s needs and to support the continuous improvement of supply chain processes”. The Deputy Director GSC Systems is the technical supervisor of  a team of system advisors and collaborates closely with program offices, regional offices, subsidiaries, and affiliates to ensure a seamless integration of technology and processes, thereby enhancing the overall effectiveness of the IRC's supply chain management.  They also supervise the HQ GSC System Advisor who works on bug fixes, system design, testing, updates, and general system maintenance.

Major Responsibilities: 

Technical Leadership and System Management:

• Serve as the technical focal point for the GSC System Advisor team, guiding system strategies and implementations.  Support the System Advisors in their roles, ensuring they have the necessary tools and guidance to perform their duties effectively.
• Coordinate and oversee all GSC System technical activities, including technical issue resolution, technical risk management, system enhancements and optimization, functional testing, system upgrades, ensuring alignment with GSC Strategy and goals.

DevOps and Ticket Management:

• Manage the DevOps and service now ticketing system, coordinate and take lead on GSC tasks, and ensure timely resolution of issues. 
• Maintain a comprehensive understanding of the system's backlog and manage task distributions effectively.
• Oversee System Advisors’ documentation of trends and themes of tickets in order to inform reporting and analysis.

Reporting and Analysis:

• Develop metrics to track the success of end-user use of supply chain modules in Integra, as well as other supply chain technologies used.
• Provide regular and detailed reports to the management team on GSC on system usage metrics, module system performance, task and tickets progress, and system enhancements.
• Offer technical recommendations for system and process improvements, system updates, and possible investments to drive a mature state of system usage and end-to-end supply chain visibility, and data-based decision making.

Cross-Functional Collaboration and Support:

• Engage with peers in IT, Finance, Programs, to address cross-functional system issues.  Develop a working knowledge across integrated non-SC modules in Integra, as well as technologies and systems that impact supply chain, to help effectively drive integrated solutions.
• Help to drive a culture of correct system usage and data-based decision making. 
• Act as a GSC representative in relevant internal technical meetings. 

Quality Assurance and System Optimization:

• Oversee the testing of system enhancements and upgrades, ensuring comprehensive coverage of all supply chain aspects and maintaining system integrity.
• Actively engage in the management of system data and support the Master Data Management and App Support teams in maintaining data accuracy and cleanliness.
• Other Tasks as required by GSC leadership 

Job Requirements

Qualifications and Experience

• Bachelor’s degree in supply chain management, information systems, computer science, business administration or equivalent required; master’s preferred.
• At least 5 years of progressive experience in supply chain operations; international NGO experience preferred.
• Experience in implementing and/or supporting integrated ERP solutions required.  
• Experience in team management required.  MIP experience preferred.
• Advanced MS Excel skills and experience with Microsoft Dynamics ERP system.
• Willingness to travel to global IRC locations up to 10% of the time.
• Supply Chain certification (e.g., CHL, CSCM, Medlog, APICS CSCP, CPIM, or CSCMP) preferred.