Posted:Dec 11
By:Hiring Kenya
Company Details
Industry:
Education Management
Description:
Mount Kenya University (MKU) is a fully fledged chartered university committed to a broad-based, wholistic and inclusive system of education. It has an overall goal of promoting human resource development for society’s progressive good. The university has adopted several international best practices in its core functions, which has enabled its students and faculty win awards, thus stamping its authority as a centre of excellence. At its main campus in Thika town in the outskirts of Kenya’s capital Nairobi, the university is transforming a hitherto industrial town into an educational hub. At the same time, it is widening access to higher education for the larger East African Community through a well-structured network of campuses. The university also offers a wide-range of academic and professional courses, through various flexible modes that include virtual learning,evening classes , weekend classes and School based. The award-winning university library and the imposing Chancellors Tower at Thika
Job Description
Qualification
Must have:
- A Master’s degree in a relevant area (Marketing/Public Relations/Mass Communication) from an accredited institution.
- Must have at least 3 years’ experience as a Public/Customer Relations Officer/Marketing Officer or a comparable position.
- Must be computer literate.
- Must be affiliated to a professional body
Key responsibilities also include
Reporting to: Director, Meru Campus
Duties and responsibilities:
- Ensuring that all calls to the Campus are dealt with promptly, in line with the University’s standards and targets.
- Having full knowledge and ability to access all services to help meet the individual needs of our customers.
- Liaising with colleagues in relevant offices so as to resolve inquiries appropriately.
- Ensuring that customers are advised of alternative communication methods.
- Following current procedures when transferring a call to another member of staff for specialist advice.
- Taking ownership and responsibility for all inquiries presented to the Campus
- Dealing with all calls and enquiries received within the Campus in line with the University’s policies and procedures.
Education: Degree, Diploma
Employment Type: Full Time
