Primary Purpose

• To provide exceptional guest service by managing front desk operations, ensuring smooth communication and coordination across departments, maintaining accurate records, and creating a welcoming environment that enhances the overall guest experience. The role is pivotal in ensuring operational efficiency, handling guest inquiries, and supporting administrative tasks to uphold the lodge’s standards of excellence.
• This position is based in Mugie House, Laikipia.

Responsibilities

• Manage guest information, registrations, and room assignments.
• Handle emails, calls, and communication via radios efficiently.
• Ensure rooms and public facilities are ready, clean, and well-stocked.
• Provide warm welcomes, briefings, and assist with guest inquiries.
• Maintain shop operations, process sales, and update inventory records.
• Manage billing, receipts, and guest departure procedures.
• Update daily files, including occupancy, income, and staff records.
• Assist with monthly stock checks and reports.
• Monitor and train staff assisting at the reception.

Qualification:

• Certificate or Diploma in Hospitality Management, Front Office Operations, or a related field.
• Proficiency in computer applications, including Microsoft Office and hospitality management software.
• Training or certification in customer service is desirable.

Experience:

• Prior experience in front desk operations or guest relations is an added advantage.
• Strong communication and interpersonal skills.

Skills:

• Strong organizational skills and attention to detail.
• Proficiency in computer operations, including file management.
• Excellent interpersonal skills and a professional demeanor.
• Fluency in English; additional language skills are a plus.