he Role

• As the Internal Channels Management Associate in Global Communications, you will lead strategic development for our primary intranet/platform, internal communication tools and facilitate the strategy for global internal communications. You will own strategy of how we will improve our internal communications strategy using our new intranet by at a minimum improving our knowledge management approach, staff engagement across the organization, and how we use the new intranet platform. You will lead the project to build a newly acquired intranet according to the needs of main internal clients. You will hold responsibility for the overall visual design, site navigation, site content, engagement and training of users, coordination with key stakeholders and oversight of the relevant technology.
• You will report directly to the Global Director of Internal Communications and may manage 1 or more staffers as you grow in the role.

Responsibilities

Strategy to improve internal communication, engagement and collaboration:

• Oversee strategy of how we will improve our internal communications and collaboration across the organization using our new intranet. At a minimum this would include improving our knowledge management approach, staff engagement across the organization, and how we use the new intranet platform, among others.
• Work with executive/leadership teams to ensure all staff are informed and engaged on the organizational intranet and internal communications channels.
• Develop internal communication channel strategies based on target audiences, market research, and business plans.
• Set internal communication standards across the main organizational channels, collaborating with the executive team to ensure these are understood and upheld.
• Be the main administrator for all content on the intranet and oversee other administrators, ensuring they uphold best practices

Project & Stakeholder Management:

• Manage team and other stakeholders, including content owners, to deliver high-quality planned content and ensure it remains up-to-date
• Manage interactions between any vendors and Tech on any technical matters e.g. prioritizing integrations, coordinating necessary processes such as implementations and upgrades with the vendor and Tech, and organizing any testing
• Develop main internal communication channels, adapting and improving them according to our needs.
• Work diplomatically across teams and divisions to provide direction on internal communication efforts, ensuring achievement of cultural growth and audience goals.
• Work well independently and collaboratively.
• Engender trust and demonstrate ability to maintain a high degree of confidentiality and care

Career Growth and Development

• We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Bachelor’s degree in a relevant field
• 2 to 5 years of experience managing and implementing intranets or collaboration software
• Familiarity with Google Suite
• Experience leading strategic improvements to internal communication and collaboration across an organization using intranets or collaboration software.
• High level of comfort with social software and other web-based technologies
• Experience leading a team toward a common goal, holding accountable the execution of strategy.
• Experience defining expected results and accomplishing them by working with and through others.
• Excellent project and stakeholder management skills, including managing the vendor and internal tech team when adding new integrations