Posted:Nov 7
By:Hiring Kenya
Company Details
Industry:
Telecommunications
Description:
iSON has been in contact center operations in Kenya since February 2011 and has the best call center in Kenya. For a leading African telecom client, iSON provides Inbound Customer Service, mobile money, Inbound-Dealer Helpdesk, Outbound Sales, Retention and customer Health check, Back-Office, Social Media care, KYC, W.COM-Mailbox, Data Cleanup services, switchboard services, we have more than 100 staff employed in our call center in Kenya. Besides Telecom, we serve automobile clients. iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. Our dedicated and talented workforce spread across Sub-Saharan African countries, along with India and Myanmar, are redefining the way people connect with enterprises. In less than a decade, we have grown into a global business and this is our growth story.
Job Description
Position Summary:
- We are looking for a skilled Data Annotation Specialist to join our team in Nairobi. The ideal candidate will possess excellent attention to detail, strong analytical skills, and the ability to work efficiently in a fast-paced environment. This role involves preparing and labeling data for machine learning models, ensuring accuracy, and providing insights from annotated data.
Duties & Responsibilities:
- Annotate and label data with high accuracy and consistency.
- Collaborate with data scientists and engineers to understand data requirements.
- Maintain and improve quality standards for data annotation projects.
- Generate reports and insights based on annotated data.
- Assist in developing and maintaining annotation guidelines.
- Quickly adapt to new tools and processes as the project requirements evolve.
- Ensure timely completion of assigned tasks to meet project deadlines.
Skills and Experience:
Knowledge and Skills:
- Minimum Qualification: Bachelor’s degree from a recognized institution.
- Experience: At least one (1) year of experience in Data Annotation.
- High attention to detail.
- Advanced computer skills for report preparation and data analysis.
- Knowledge of call center operations and best practices in digital content review.
- Strong analytical abilities for data interpretation and insight generation.
- Effective time management and multi-tasking skills to meet deadlines.
- Ability to make quick and informed decisions.
Deadline: 8th November 2024.
Education: Degree, Diploma
Employment Type: Full Time