We are seeking an experienced Holiday Homes Agent/Specialist to oversee a portfolio of premium holiday rental properties. The ideal candidate will have a proven track record in property management, excellent leadership skills, and a deep understanding of the holiday rental market. This role requires a strategic thinker who can drive operational excellence and enhance the guest experience across our properties.

Key Responsibilities:

Strategic Property Management:

Develop and implement strategic plans to enhance property performance and guest satisfaction.

Oversee high-level property maintenance and improvements, ensuring properties meet luxury standards and local regulations.

Manage relationships with vendors and service providers, negotiating contracts and ensuring service excellence.

Guest Experience Excellence:

Lead initiatives to deliver exceptional guest experiences, from personalized services to resolving complex issues.

Implement and monitor guest feedback systems to continuously improve service offerings and property features.

Ensure prompt and effective handling of guest requests, complaints, and emergencies.

Advanced Booking and Revenue Management:

Optimize revenue through dynamic pricing strategies, marketing campaigns, and occupancy management.

Analyze market trends and competitor activities to adjust pricing and marketing strategies.

Manage complex booking scenarios and ensure seamless reservation and check-in/check-out processes.

Compliance and Safety Oversight:

Ensure all properties comply with the latest safety regulations, health standards, and local laws.

Conduct regular audits and risk assessments to maintain property safety and legal compliance.

Handle insurance claims and legal issues with a proactive approach.

Marketing and Brand Development:

Develop and execute high-impact marketing strategies to promote properties and attract high-value guests.

Manage online presence, including property listings, social media, and digital marketing campaigns.

Enhance brand reputation through strategic partnerships and high-profile promotions.

Financial and Operational Leadership:

Oversee budgeting, forecasting, and financial performance of the holiday homes portfolio.

Prepare detailed financial reports and performance metrics for senior management.

Implement cost-control measures and optimize operational efficiency.

Team Leadership and Development:

Lead, mentor, and manage a team of property staff, including cleaners, maintenance workers, and guest service personnel.

Conduct performance evaluations and provide training to ensure adherence to high service standards.

Foster a positive and collaborative team environment to drive excellence.

Qualifications:

Education: Bachelor’s or Master’s degree in Hospitality Management, Real Estate, Business Administration, or a related field.

Experience: Minimum of 1-2 years of experience in property management, with significant experience in managing high-end holiday rentals or vacation properties.

Skills:

Proven leadership and team management abilities.

Advanced proficiency in property management software, booking systems, and revenue management tools.

Exceptional problem-solving and decision-making skills.

Strong communication and negotiation skills with a focus on customer service excellence.

Deep knowledge of industry trends, local regulations, and market dynamics.

Personal Attributes:

Highly organized with a strategic mindset and attention to detail.

Ability to work under pressure and handle high-stakes situations effectively.

Driven by results with a passion for delivering exceptional guest experiences.

Please submit your CVs on:

[email protected]

Pay: Up to AED5,000.00 per month