Sheffield Steel Systems Limited (“the Company”) is looking for an experienced Showroom Manager who will be responsible for managing showroom activities by driving revenue through collaborative team effort.

RESPONSIBILITIES

Drive regular sales promotions and achieve sales revenue targets for yourself and the showroom team.

Conduct regular meetings with the showroom team to discuss showroom activities and agendas.

Manage reception and showroom staff, including training, nurturing, mentoring, setting KPIs for each employee, and conducting appraisals.

Meet individual and team sales targets on a monthly basis.

Maintain complete operational knowledge, basic technical understanding, and pricing information for all displays in the showroom.

Ensure the latest equipment is displayed in the showroom by coordinating with stores and procurement for the latest arrivals.

Maintain strict stock records of all incoming and outgoing products, and submit the stock register to the Stores Manager and Financial Manager at the end of each month for signature.

Ensure the reception, showroom, and washrooms are kept to a five-star standard.

Provide a five-star customer hosting experience and regularly communicate service excellence requirements to team members.

Create FAQs using software tools for Sales and Marketing.

Maintain data on showroom visits.

Prepare quotations based on customer inquiries and conduct follow-ups.

Submit weekly reports.

Host VIP visits for events.

Collect customer feedback.

Perform any other duties related to your position as assigned

SKILLS & QUALIFICATIONS

Academic/Professional Qualifications:

Bachelor’s degree in Hospitality or Business administration/Business Management/ related field.

Experience:

7-10 year’s overall experience in a Senior Leadership Position or similar position.

Management Skills:

Excellent communication and interpersonal skills.

Competence to build and effectively manage interpersonal relationships at all levels of the Company.

Personal Attributes:

People-oriented and results driven.

Excellent oral communication skills to host customers and to present solutions.

High degree of integrity, confidentiality levels to be maintained.

Exceptional active listening, negotiation, mentoring and coaching skills.