Overview:

The Senior Human Resource (HR) Manager is a dynamic and strategic leader responsible for overseeing all aspects of HR management for our growing organization. S/he will be responsible for developing and implementing effective HR management strategies, policies and procedures aligned with inSupply Health’s vision and mission. This role involves overseeing talent acquisition and resourcing, talent management and succession planning, compensation and benefits management, performance management, risk mitigation and audits, employee relations and welfare, HR planning and management, and administration and compliance with relevant labor laws and regulations across all inSupply’s offices. The role requires a strong leader who can both set and enforce appropriate policies while also building a positive, high-performing and inclusive team culture.

Our ideal candidate is above reproach in integrity and ethics, is self-driven and self-managing, a critical thinker, detail-oriented yet strategic, and outcome-oriented, while ensuring rigorous attention to policy and process. S/he has a track record in management and leadership, is team oriented, has experience in mentoring and building capacity of junior staff and partners, and has experience negotiating and advocating with stakeholders to solve complex challenges. S/he is entrepreneurial, curious, attuned to private sector trends, and is agile and believes in continuous learning and in growing professionally and personally. The candidate is excited to join the management team in actively shaping inSupply’s growth and evolution as an organization. All staff at inSupply work across or support a variety of subject matter domain areas and projects; the candidate must have demonstrated experience with supporting a variety of projects and teams effectively and must be comfortable with the unpredictability that is characteristic of organizations in their startup years.

Responsibilities:

Specific responsibilities include, but are not limited to:

Policy Development & Implementation

Develop, refine and implement a comprehensive Human Resource Management Strategy, policies and procedures aligned with organizational goals and regulatory requirements to enhance staff engagement and drive high performance.

Establish and enforce HR policies, systems, and procedures that facilitate effective people management, resulting in improved performance, motivation, and HR service delivery.

Ensure employee compliance with inSupply Health’s internal policies, external regulations, and labor laws, emphasizing zero-tolerance policies and upholding institutional values.

Ensure all HR policies are up-to-date, legally compliant, and communicated effectively to all employees.

Lead initiatives to continuously improve HR processes and policies.

Talent Acquisition & Recruitment

Develop and implement strategies for sourcing and recruiting candidates, including building partnerships with local institutions and organizations.

Proactively plan workforce requirements in collaboration with line managers, ensuring talent acquisition for both short- and long-term needs.

Lead and oversee talent sourcing efforts, including recruitment, hiring, reference checks, and orientation plans and procedures.

Ensure a fair and equitable recruitment process that promotes diversity and inclusion.

Employee Development and Performance Management:

Design and implement employee and talent development programs to enhance skills, knowledge, and career progression, including training, mentorship, and coaching initiatives.

Develop a high-performance culture by implementing organization and team design solutions with measurable performance indicators and improvement plans. Oversee the performance management process, ensuring alignment of employee performance with program goals, assisting in creating and retaining high-performance employees and teams.

Develop strategies for employee recognition, motivation, and retention.

Identify and address talent gaps through succession planning activities in collaboration with leaders and managers.

Develop and oversee implementation of reward/compensation management policies, including annual merit increases, salary structures, job evaluation procedures, and reward objectives.

Provide guidance to managers and employees on salary administration and reward programs.

Team Culture and Employee Engagement:

Foster a positive and inclusive team culture that aligns with the organization’s values and mission.

Implement initiatives to enhance employee engagement, satisfaction, and well-being.

Provide strategic leadership and support to senior management and the inSupply Health team during change management initiatives.

Address and resolve employee conflicts and grievances in a timely and effective manner.

Compliance and Legal Affairs:

Ensure strict compliance with labor laws in all the countries of inSupply’s presence, collaborating closely with the legal team on disciplinary matters.

Minimize, identify, and mitigate potential risks associated with staff employment, including safeguarding strategies, data protection, and compliance with HR policies, donor regulations, labor laws, and other legislation.

Prepare for and support regular HR and administration audits and actively participate in safeguarding and risk management committees.

Report any detected legal risks to the Chief Executive Officer and suggest preventive actions.

HR Strategy and Planning:

Collaborate with senior leadership to develop and execute HR strategies that support the organization’s objectives.

Monitor HR metrics and analytics to assess the effectiveness of HR initiatives and drive continuous improvement, by developing insights and analyses of people-related business issues and opportunities.

Manage the HR budget and ensure efficient allocation of resources.

HR Administration:

Oversee HR administrative functions, including payroll, benefits administration, and employee records management.

Manage staff health policies, including medical insurance and pension contracts and statutory obligations.

Establish and oversee maintenance of an efficient filing system for HR files, ensuring strict confidentiality.

Ensure job descriptions and performance targets are up to date and reviewed regularly.

Ensure accurate and confidential handling of employee information.

Implement HR information systems and technologies to streamline operations.

Required Qualifications and Experience:

A Master’s degree in a relevant field and a Bachelor’s degree in HR Management are required.

A postgraduate diploma in Human Resources Management. A professional HR qualification is highly desirable.

A minimum of eight (8) years of progressively responsible experience in human resource management, with at least four (4) years in a supervisory and senior management role.

Proven experience managing and working with multicultural teams of 50+ employees in an HR management capacity.

Strong knowledge of East African labor laws and HR best practices.

Exceptional leadership, interpersonal communication skills.

Strong HR systems and process skills are essential.

Prior supervisory experience is required.

Must be a registered member of IHRM.

Strong problem-solving skills and the ability to handle complex employee relations issues.

High level of integrity, confidentiality, and professionalism.

Proficiency in HR software and Microsoft Office Suite.