Reports to:  OPERATIONS MANAGER

Oversees:  Restaurant Hostess, Glass hands, Runners, Wait Staff, Bartenders, Mixologists, Baristas and casuals.

Job Summary

Safari Beach Hotel in Diani, South Coast is looking to recruit a dynamic customer centred F&B Manager to oversee the smooth operations of our outlets; Bushtracker Bar, Beach Bar, Tight Lines Bar & Lounge and Brasserie restaurant.

Responsibilities include

• Manage and organize the outlet staff as per desired job expectations.
• Develop, and implement F&B  policies and procedures
• Conduct routine staff briefings in respect of operational issues. 
• Prepare departmental budgets and derive sales targets for the staffs.
• Monitor and verify accuracy of orders, bills and payments via POS system.
• Compile, review and circulate timely operational reports to the respective persons.
• Assist customers in all inquiries in connection with hotel services/facilities.
• Offer professional guidance and resolution for guest complaints and staff conflicts.
• Develop and implement strategies to improve uptake of F&B products by clients.
• Proactively seeks out business for events, banquets and function hosting for the Hotel.
• Provide HR  administrative support in respect to duty allocation, shift planning, leave/off planning
• Maintain sanitary conditions of the bars and restaurants.
• Ensure staff compliance to statutory regulations especially to health certifications
• Requisition and receive operational supplies whilst maintaining an accurate inventory.
• Reporting all maintenance problems to the Repairs department and ensure follow up.
• Closely monitor food orders, portion sizes, garnishing and presentation.
• Able to delegate tasks where needed.
• Perform any other responsibilities as assigned.

Qualifications

• Tertiary training in Hotel/F&B operations with professional certification to match.
• A minimum 4 years Managerial / leadership posting in a busy hospitality establishment.
• Good Communication with excellent presentation & customer service skills.
• Computer literacy and working knowledge of POS systems.
• Must be a team player. 
• A self-starter, go getter, fast thinker and able to multi-task and oversee multiple outlets.
• Good composure and temperament able to work in a fast paced environment.
• Must have a valid Food Handler certificate.
• Either be a resident of Diani or willing to relocate.
• Not employed elsewhere and ready to start work immediately.