CIC Group, a leading insurance and investment company in East Africa, is renowned for its commitment to excellence, innovation, and customer-centric solutions. With a strong presence in Kenya, Uganda, South Sudan, and Malawi, we are dedicated to providing comprehensive financial services that cater to the diverse needs of our clients. As we continue to expand and evolve, we are seeking passionate and skilled professionals to join our dynamic team.
We are currently hiring for multiple positions across various departments and locations. Below are the detailed job descriptions for each role:
Learning and Talent Specialist
Location: Nairobi
Employment Type: Full-Time
Application Deadline: May 23, 2025
Job Description:
The Learning and Talent Specialist will be responsible for designing, implementing, and evaluating learning and development programs that enhance employee performance and support organizational growth. Key responsibilities include:
- Developing and delivering training programs aligned with business objectives.
- Conducting needs assessments to identify skill gaps and training requirements.
- Collaborating with department heads to create personalized development plans.
- Monitoring and evaluating the effectiveness of training initiatives.
- Managing talent development projects and succession planning efforts.
- Staying updated on industry trends to incorporate best practices in learning strategies.
Compensation & Benefits Specialist
Location: Nairobi
Employment Type: Full-Time
Application Deadline: May 20, 2025
Job Description:
The Compensation & Benefits Specialist will oversee the design and administration of compensation structures and benefit programs to attract and retain top talent. Key responsibilities include:
- Analyzing market trends to ensure competitive compensation packages.
- Developing and managing salary structures, incentive plans, and bonus schemes.
- Administering employee benefits programs, including health insurance and retirement plans.
- Ensuring compliance with legal and regulatory requirements related to compensation and benefits.
- Conducting job evaluations and salary surveys to inform compensation decisions.
- Advising management on compensation strategies and policy development.
Team Leader (Marketing Executives) – Various Locations
Locations: Meru, Nanyuki, Naivasha, Nairobi CBD, Kitengela, Kisii, Kericho, Kakamega, Homabay, Eldoret, Buruburu, Bungoma, Bomet
Employment Type: Full-Time
Application Deadline: May 23, 2025
Job Description:
The Team Leader will be responsible for leading a team of Marketing Executives to drive sales and achieve business targets in the assigned region. Key responsibilities include:
- Managing daily sales activities and providing guidance to the marketing team.
- Developing and implementing sales strategies to increase market share.
- Training and mentoring team members to enhance performance.
- Monitoring sales performance and preparing regular reports.
- Building and maintaining strong relationships with clients and stakeholders.
- Ensuring compliance with company policies and procedures in all sales activities.
IT Security Manager
Location: Nairobi
Employment Type: Full-Time
Application Deadline: May 20, 2025
Job Description:
The IT Security Manager will be responsible for protecting the organization’s information systems and ensuring compliance with security standards. Key responsibilities include:
- Managing IT security infrastructure, including firewalls, intrusion detection systems, and endpoint protection.
- Conducting vulnerability assessments and implementing mitigation strategies.
- Developing and enforcing security policies and procedures.
- Leading incident response efforts and managing security breaches.
- Collaborating with cross-functional teams to integrate security measures into projects.
- Staying informed about emerging cyber threats and implementing proactive measures.
Fund Administrator
Location: Nairobi
Employment Type: Full-Time
Application Deadline: May 20, 2025
Job Description:
The Fund Administrator will manage client data and ensure accurate processing of financial transactions related to fund management. Key responsibilities include:
- Processing client transactions, including purchases, redemptions, and transfers.
- Maintaining accurate records of client accounts and fund activities.
- Preparing reports on fund performance and client holdings.
- Liaising with custodians and other stakeholders to resolve discrepancies.
- Ensuring compliance with regulatory requirements and internal policies.
- Providing excellent customer service to clients and addressing inquiries.
Assistant Accountant – Payroll
Location: Nairobi
Employment Type: Full-Time
Application Deadline: May 20, 2025
Job Description:
The Assistant Accountant – Payroll will handle payroll processing and related accounting functions to ensure timely and accurate compensation for employees. Key responsibilities include:
- Processing payroll transactions and ensuring compliance with tax regulations.
- Maintaining payroll records and preparing reports for management.
- Reconciling payroll accounts and resolving discrepancies.
- Coordinating with HR and finance departments to manage employee benefits.
- Assisting in the development and implementation of payroll policies and procedures.
- Responding to employee inquiries regarding payroll matters.
Bancassurance Sales Officers – Retail Sales
Location: Various branches countrywide
Department: Bancassurance
Employment Type: Full-Time
Application Deadline: May 23, 2025
Job Purpose
The Bancassurance Sales Officer – Retail Sales is responsible for driving the uptake of insurance products through strategic partnerships with financial institutions and direct retail channels. The role requires proactive engagement with customers, partners, and internal teams to ensure the delivery of insurance solutions tailored to the unique needs of individual clients. As a sales and customer relations professional, the officer will contribute to achieving business targets while delivering exceptional customer experiences in line with CIC Group’s brand promise.
Key Responsibilities
- Sales and Business Development
- Drive retail insurance sales by identifying and pursuing new business opportunities within assigned regions or branches.
- Engage with existing and prospective customers to promote CIC Group’s insurance products, including life, general, and health insurance solutions.
- Provide insurance advisory services to walk-in clients, bank customers, and referrals with the objective of generating business leads and closing sales.
- Leverage internal customer databases, bank relationships, and cross-selling initiatives to expand product uptake.
- Collaborate with branch and relationship managers in partner institutions to deepen insurance penetration and customer acquisition.
- Client Relationship Management
- Serve as the key contact for assigned client portfolios, ensuring effective communication, service delivery, and problem resolution.
- Foster long-term relationships by providing timely follow-ups, personalized service, and product updates based on client needs.
- Conduct regular client reviews and consultations to assess satisfaction, gather feedback, and identify upsell opportunities.
- Customer Education and Product Presentation
- Organize and facilitate customer training sessions, product demonstrations, and awareness campaigns in collaboration with bank teams and marketing units.
- Equip customers with accurate and comprehensive information about insurance products, terms, claims processes, and policy benefits.
- Address customer inquiries and concerns professionally and promptly to enhance customer trust and loyalty.
- Operational Excellence
- Ensure complete, accurate, and timely processing of insurance applications, endorsements, policy documents, and other administrative tasks.
- Maintain up-to-date client records, reports, and documentation in line with regulatory and company policies.
- Collaborate with the underwriting, claims, and customer service teams to coordinate efficient post-sale services.
- Target Achievement and Performance Monitoring
- Meet or exceed set individual and team sales targets, premiums collected, and customer acquisition goals within assigned timeframes.
- Monitor key performance indicators (KPIs) and provide regular performance updates to supervisors and branch leadership.
- Participate in performance review meetings and contribute ideas for continuous improvement.
- Compliance and Risk Management
- Adhere strictly to insurance industry regulations, internal controls, ethical sales practices, and company policies.
- Ensure all documentation, sales processes, and customer engagements align with compliance standards and consumer protection laws.
- Report any suspicious activities, compliance breaches, or operational risks to relevant authorities within the organization.
- Market Intelligence and Product Feedback
- Gather market insights regarding competitors’ products, pricing, and promotions and share findings with the product development and marketing teams.
- Provide frontline feedback on client preferences, challenges, and emerging trends to inform future product enhancements.
- Cross-functional Collaboration
- Work closely with marketing, digital innovation, actuarial, and other departments to promote new products, digital platforms, and marketing campaigns.
- Actively contribute to team meetings, sales strategy sessions, and inter-departmental collaborations to drive business performance.
- Training and Self-Development
- Participate in training programs, workshops, and refresher courses organized by CIC Group or partner institutions.
- Take ownership of personal and professional growth by keeping abreast of industry developments, new insurance products, and regulatory changes.
- Build sales competencies and product knowledge continuously to remain relevant and competitive in the role.
Application Process:
To apply for any of the above positions, please visit our careers portal and submit your application before the respective deadlines.
