Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. Our lines of business include Life and Savings, Property and Casualty, Asset Management, and Banking and Lending.
Rooted in our purpose of Championing Mutually Positive Futures Every Day, we believe that a great customer experience is built on a great employee experience. As we continue to grow, we are looking for passionate, performance-driven individuals to join our dynamic team in Nairobi across five exciting roles.
1. Credit Monitoring & Analytics Officer
Job ID: JR-66623
Location: Nairobi
Posted: Yesterday
Role Overview:
The Credit Monitoring & Analytics Officer is responsible for tracking the performance of the credit portfolio, analyzing trends, identifying risk exposure, and supporting decision-making with actionable insights. This role ensures that the lending book remains healthy and that any emerging credit risks are proactively managed.
Key Responsibilities:
- Monitor loan portfolio performance and prepare monthly, quarterly, and annual reports.
- Develop and maintain credit monitoring dashboards and reports.
- Analyze credit trends, identify risks and recommend mitigating strategies.
- Support the formulation of credit policies and standards with data-driven insights.
- Perform stress testing and scenario analysis on the credit portfolio.
- Liaise with the credit risk and collections teams to develop portfolio improvement strategies.
- Ensure compliance with internal controls and regulatory standards.
2. Corporate Operations Officer
Job ID: JR-66546
Location: Nairobi
Posted: 2 Days Ago
Role Overview:
The Corporate Operations Officer plays a vital role in supporting operational activities across Old Mutual’s corporate business functions. This includes transaction processing, policy administration, reconciliations, and ensuring service-level agreements are met.
Key Responsibilities:
- Process and validate incoming corporate transactions and documentation.
- Ensure timely policy issuance and endorsements.
- Perform reconciliations on premiums, claims, and other financial data.
- Maintain operational records and ensure data integrity across systems.
- Handle internal and external client queries in a professional and timely manner.
- Collaborate with finance, underwriting, and customer service teams to ensure smooth service delivery.
- Assist in operational audits and continuous process improvement.
3. Anti-Money Laundering and Compliance Officer
Job ID: JR-66544
Location: Nairobi
Posted: 2 Days Ago
Role Overview:
The AML & Compliance Officer supports the implementation and maintenance of effective compliance programs to detect, prevent, and report money laundering and terrorism financing activities in line with regulatory requirements.
Key Responsibilities:
- Monitor and report suspicious transactions or activities in line with AML policies.
- Conduct periodic compliance risk assessments and internal reviews.
- Assist in customer due diligence (CDD) and enhanced due diligence (EDD) processes.
- Keep abreast of legal and regulatory updates and translate them into actionable internal policies.
- Train employees on AML/CFT and other compliance requirements.
- Prepare regulatory reports and liaise with the Financial Reporting Centre (FRC) as necessary.
- Support audits and respond to requests from regulators and internal stakeholders.
4. Customer Service Officer
Job ID: JR-66543
Location: Nairobi
Posted: 2 Days Ago
Role Overview:
As a Customer Service Officer, you will be the primary point of contact for customers, providing excellent service by addressing inquiries, processing requests, and resolving complaints efficiently and professionally.
Key Responsibilities:
- Respond to customer inquiries across various channels (email, phone, in-person).
- Provide product and service information, resolve issues, and follow up to ensure satisfaction.
- Process customer requests such as policy updates, claims follow-up, and premium payments.
- Log customer interactions and maintain accurate service records.
- Work closely with other departments to ensure timely resolution of customer issues.
- Identify opportunities to upsell or cross-sell appropriate products based on customer needs.
- Gather customer feedback and report trends for service improvement.
5. Compliance Officer
Job ID: JR-66392
Location: Nairobi
Posted: 7 Days Ago
Role Overview:
The Compliance Officer will support the compliance team in ensuring that Old Mutual’s operations and business practices comply with internal policies and external regulatory requirements. This role is critical in managing regulatory risks and promoting a culture of ethical conduct.
Key Responsibilities:
- Develop, implement, and maintain compliance frameworks and internal policies.
- Conduct compliance monitoring and provide support in investigations.
- Liaise with internal stakeholders to embed compliance practices in daily operations.
- Conduct training and awareness campaigns to promote understanding of compliance obligations.
- Maintain a register of regulatory breaches and track remedial actions.
- Prepare compliance reports for senior management and regulatory bodies.
- Support the onboarding process by ensuring KYC and regulatory documentation is complete.
Why Join Old Mutual?
- Be part of a purpose-driven, Pan-African institution with a legacy of trust and innovation.
- Work in a collaborative environment that encourages continuous learning, development, and growth.
- Access world-class tools and a strong support system to help you thrive.
- Build a meaningful career while making a real difference in the lives of our clients and communities.
